|
Testimonials
We take pride in the work we do and how we handle every customer. Your feedback is important to us, as it helps us to continually improve the way we are able to assist future customers. Here is what some customers had to say:
"Let me begin by stating I normally do not provide a testimonial, however in this case I felt it necessary. I selected The Pinball Company for our most recent purchase of gaming equipment. The purchase amount was close to $20,000.00, so it was very important to find the right organization to conduct business with. From the very first phone call to the delivery of our order, Brooke was on top of everything. I found The Pinball Company to be first class, with true customer service and follow through. Everything was delivered as Brooke indicated and she kept me informed during the waiting period. I would encourage anyone who is interested in entertainment equipment, either large or small to contact The Pinball Company, I can attest, you will not be disappointed."
Michael W. - Anderson, SC
"Thank you so much for your professionalism and superior customer service over the course of this past year (2010) in regards to my many purchases through your company. The three pinball machines are in immaculate condition and perfect working order. For those familiar with pins, they require some tweaking from time to time to get them perfect (As close as you can get:). These did not which was truly amazing. With two of the pins being classics, Medieval Madness and Theatre of Magic, the pristine condition of the machines exterior and playfield was better than expected. In addition, the Pacman/Ms Pacman/Galaga machine was perfect as described on the site. The Super Chexx hockey that was ?used? was as good as new, considering the discount you provided it was again above and beyond as initially described. Lastly, the Silver Strike bowling from IT is another great machine in perfect working order that was marked used but looked new out of the box. Thank you again for all your help in making my dream game room a reality. I look forward to adding one more game or two in the future and wish you the best of luck."
Chad N. - Orlando, FL
"I would love to share my opinion and experience with your company. I have to admit that I did do a little research before our final purchase. My biggest concern was the aftermarket and tech support of the machines. I asked other people who they used and the response was, "We will help you find someone," or We will walk you through any difficulties." Brooke was kind enough to tell me who and what locations they had in my area. It meant a lot to me in my decision process. She was very patient in answering my questions and saved me a potential problem when I mentioned ordering a machine that had Chinese circuitry that would have been a major repair problem, let alone a copy write issue. For that I am very grateful. (I found out later she was 100% correct) I did have one minor issue...One of my two machines was delivered with a pretty good sizes dent in one leg. (more an appearance issue rather than structural integrity) She said she would take care of it and a new one was on my doorstep within two days. My call was more of a notice for her to contact the shipper. I have had two people ask for a referral because they loved my machines. I would not hesitate to purchase other or more machines from them. Good luck and thank you for the service."
Alan W. - Lake Stevens, WA
"I want to thank all of the folks at the Pinball Company for doing an outstanding job. The Creature From the Black Lagoon arrived in prisitine condition and the movers noted the extra care you folks took in packing it for shipment. The driver said "I have never seen a pinball machine so well protected for long distance delivery". Thank you again, and I give you folks the highest marks for customer service and attention to detail. I will also be calling in about 4 weeks to order another machine."
Ward W. - Woodinville, WA
"Experience, service and trust are characteristics not often found in a company. I am happy to say that all three exist in The Pinball Company. Nic and his staff have responded to all my needs and provided my family with quality pinball games we will enjoy for many years. No matter what the distance, The Pinball Company has reached out to provide service and earn my trust. They do a great job!"
Tom F. - Fort Myers, FL
"Nic and Brooke at The Pinball Company are a pleasure to work with. With a recent classic arcade machine purchase, they took the time to patiently explain various options, and actually influenced me to purchase a less expensive machine that was actually a better fit for what I was looking for. I have been pleased with my purchase, as well as their attentive commitment to customer service."
Stephen S. - Clive, Iowa
"This company was easy to work with. They answered all my questions without making my questions seem trivial or unimportant. They fulfilled my requests when I needed the item shipped to a different location even after it had shipped."
Allison K. - New York, NY
"The staff was extremely courteous, professional, and helpfull. My Pinball showed up a week earlier than expected. There were some issues cuased by shipping but after calling them I was called back by the technician within 30 minutes and the problem was found and resolved over the phone in less than 5."e;
Jason S. - Oceanside, CA
"They were helpful on the phone and the product exceeded my expectations."
Kym B. - Keller, TX
"Excellent experience! Great service and packing. Shipping was impeccable."
James E. - Georgetown, TX
"Great service. Great customer communication."
Khalid A. - Sunnyvale, CA
| |