Terms and Conditions

Low Price Guarantee

We will match or beat any advertised price on any new item. The competing advertiser must offer the same level of service. Any prices quoted below the manufacturer’s enforced minimum price can not be matched.

One Year Limited Warranty

Our One Year Limited Warranty, which includes new and refurbished products, covers telephone diagnosis and repair, as well as replacement of defective parts for up to one year after you receive your machine. It also covers labor on the first service call within 30 days after you receive your machine.

This warranty does not cover any abuse or misuse or any item moved or repaired without authorization by The Pinball Company, LLC. The following products are excluded from any warranty: EM (electro-mechanical) pinball machines made prior to 1980, arcades manufactured prior to 1990, any item used in a commercial establishment, and items noted “as is” in the product description. Coin-mechanisms are not covered by warranty.

Terms and Conditions

The following Terms and Conditions of Sale applies to all items and games we sell, and the Purchaser (Buyer) agrees to all terms below by making any purchase from The Pinball Company, LLC website or store locations

Product Set Up:

Please note that some items on our web site require some assembly. Some items sold by us will also require a small amount of “setup” time which instructions are provided for via game manuals and on our website. We cannot be held responsible for any damage to items due to improper setup. Unless otherwise specified, we assume no obligation to install any products sold or to place them in working order at the purchaser’s premises. Some products on our web site do require some minimal to extensive setup. In the event that setup is provided by The Pinball Company, LLC or it’s authorized representatives, we assume no responsibility for damage to the item or the premises in which the items is being delivered. This includes damage to walls, doors, doorways, flooring, and any other places where such damage might occur during deliver and setup.

Delivery Times:

The Pinball Company, LLC makes no guarantee, expressed or implied, on the delivery time of any products sold. Any estimates given are subject to change and are dependent on time and method of payment, product availability, and turnaround times of shipping companies.

Product Inspection:

We advise that you immediately unpack items upon receipt to inspect for any possible damage and to follow the directions posted on the product packaging. You must do this in the presence of the shipper. If any damage is present, you must immediately contact us to make a report. Minor damage including small scratches and nicks may be present on the item and represent normal wear from product packaging and transit. This damage does not warranty refusal of delivery or a product return.

Drop-shipping and Consignment:

We reserve the right to furnish products, new and refurbished, from third parties and have them delivered directly from these sources. Consignment sellers have the right to remain anonymous and silent parties to the sale. Any attempt to contact these sources will result in a final sale with no warranty (as-is).


Prices published by us or quoted by our representatives may be changed at any time without notice. Due to fluctuating market conditions, written quotations expire automatically 24 hours from the date issued and subject to change or termination with verbal or written notice during that period. All quotations and prices are subject to adjustment on account of new specifications, modifications, quantities, shipment methods or other terms and conditions which are not part of the original price quotation.

Returns and Cancellations:

We make arrangements to prepare items for shipment as soon as they are ordered. Therefore, orders must be cancelled in writing via email to [email protected] within 24 hours of purchase to receive a full refund. Cancellations and returns authorized by The Pinball Company, LLC will be subject to up to 25% restocking fees and the cost of shipping and return shipping. Refusal to take delivery of products will result is in a refund of 50% of the purchase price, minus applicable shipping and storage costs.

Legal Fees:

We have the right to collect from purchasers all reasonable costs and expenses incurred in collection of any sums owed by Purchaser and we shall not be obligated to make any further deliveries to Purchaser. Such reasonable costs and expenses shall include, but not be limited to, reasonable attorney’s fees.

Agreement to Terms

The purchaser (Buyer) confirms that they have read, and agrees to, all terms, conditions and store policies listed in this document.

The Purchaser (Buyer) agrees that this agreement and all transactions hereunder, or any dispute or controversy arising out of, relating to, or in connection with any purchase, transaction, agreement, or its interpretation, with The Pinball Company, LLC shall be governed by the laws of the State of Missouri, County of Saint Louis, and agrees that in the event of Federal or State court litigation, all cases will be filed, conducted and heard within the State of Missouri, County of Saint Louis.