Do you buy machines?

We buy most pinball machines made after 1990. We require that you email us pictures of the machine along with an asking price.  Please send an email to support@pinballco.com.  We will then consider purchasing your machine. We do NOT purchase used arcades or jukeboxes.

Do you sell and ship machines outside the US?

We do not currently sell machines outside the US.

Can you tell me the value of my pinball/arcade machine?

We do not appraise pinball machines made prior to 1990 or any arcades. We would be happy to let you know what your pinball machine made after 1990 is worth, but please send an email to support@pinballco.com with pictures. We will respond within 24 hours with the value of your machine.

I have an old jukebox… Can you tell me the value, find repairman, find parts, etc…?

We do NOT deal in the used jukebox market. We are unable to value your jukebox, find parts for it or get it repaired.

Where are you located?

We have warehouse/showrooms in St. Louis, Missouri and Columbia, Missouri.

Do you have any other websites?

No, the only website we operate on a daily basis is www.thepinballcompany.com. Occasionally, other fake websites will copy our website and pose to act as The Pinball Company. Please be aware of these websites and avoid them. The following are websites that have copied our website and are not legit: www.thepinballcompany.us; www.thepinballhouse.com; www.pinballhouse.us; www.pinballmachinecenter.com; https://pinballmachinesandparts.com/; www.bestpinball-company.com; https://toppinballmachines.com; https://pinballdirect.us/; https://pinballsarcadegames.com/; https://portunionpinball.com/; https://pinballmachinesstore.com/; https://thepinballnation.com/; https://www.pinballarcadehouse.com/; https://www.pirateslifepinballstore.com

What payment options do you accept?

We accept the following forms of payment on purchases: any major credit card, cash in person, check, or bank wire. We do not accept any other forms of payment such as bitcoin.

Do you offer financing?

We offer 6, 24, and 36 month financing to consumers. Select “Pay Over Time” at checkout to apply for financing through Bread.

We offer commercial lease/finance options through a third party company. Go HERE for more information. We do not offer leasing for home use.

Do you collect sales tax?

We collect tax in many states.  Sales tax is calculated in our shopping cart and checkout pages.

How long does it take for a game to arrive once shipped?

Once an order is shipped, in transit times vary depending on delivery type chosen at checkout and the location of where the game(s) are being delivered. Curbside deliveries typically take anywhere from 1 to 6 business days, depending on your location. Inside deliveries typically take 2-3 weeks, but occasionally remote locations can be longer. Tracking details are sent to customers when games ship.

What is the lead time for the machines?

Lead times vary from a few days up to 8-10 weeks, just depending on the item. However, most items arrive within 2 to 3 weeks. Feel free to give us a call to find out the lead time on a specific item. We also try to keep our game specific pages updated with lead times as best as possible.

Do you accept pre-orders on machines?

Yes. Occasionally high demand new in box games are not in stock for quite some time. Games available for pre-order are clearly stated on the game specific page under “Lead Time.” Typically, we take a $500 or $1,000 refundable deposit for pre-orders. Once the game is in stock and ready to ship, the deposit becomes non-refundable. Feel free to give us a call if you have any questions regarding pre-orders.

Do you sell parts?

We currently do not sell parts. You can find links to parts websites HERE.

Do you have a technician in my area that does house calls?

We have an extensive network of technicians all over the country that do service calls to our customers’ homes. Please email us at service@thepinballcompany.com and provide your invoice number and we can put you in touch with someone locally.

What is the difference between a high-end restoration and a refurbished pinball machine?

All of our refurbished pinball machines are completely shopped out, meaning that the playfields are cleaned and waxed, all rubbers and bulbs are replaced and we do touch up work on the cabinet as needed. They are play tested to make sure everything functions 100%. See our full refurbished process HERE. The high-end restorations are a whole new level of restoration. The cabinet gets completely sanded down to bare wood and new cabinet artwork is applied. We install a new coin door and new legs, so the cabinet looks brand new. We put in a brand new, clear coated playfield (the clear coat helps protect the playfield so that it will not wear down over time). We install all new plastics and ramps. The finished product is a machine that is even better than it was brand new, because new machines didn’t come with clear coated playfields. It takes us around 2-3 months to complete one high end restoration. It is also extensively tested to ensure it is working 100%.