Terms and Conditions

The following Terms and Conditions of Sale applies to all items and games we sell, and the Purchaser (Buyer) agrees to all terms below by making any purchase from The Pinball Company, LLC website or store locations:

One Year Limited Warranty:

Our One Year Limited Warranty, which includes new and refurbished products, covers telephone diagnosis and repair and replacement of defective parts for up to one year after you receive your machine. Our warranty also covers labor on the first service call within the first 30 days after you receive your machine. This warranty does not cover abuse or misuse or any item that is moved or repaired without authorization by The Pinball Company, LLC. The following products are excluded from any warranty: pinball machines and arcades made prior to 1990, any item being used in a non-residential setting, any item used at a rental property and items noted “as is” in the product description. Coin-mechanisms are not included with purchase of machines and are not covered by warranty.

Product Set Up:

Please note that some items on our website require some assembly. Most items sold by us also require a small amount of “setup time”, which instructions are provided for via game manuals and on our website. We cannot be held responsible for any damage to items due to improper setup. In the event that setup is provided by The Pinball Company, LLC or its authorized representatives, we assume no responsibility for damage to the item or the premises in which the items is being delivered. This includes damage to walls, doors, doorways, flooring, and any other places where such damage might occur during deliver and setup.

Delivery Times:

The Pinball Company, LLC makes no guarantee, expressed or implied, on the delivery time of any products sold. Any estimates given are subject to change and are dependent on time and method of payment, product availability, and turnaround times of shipping companies. The shipping address provided by the customer must be accessible by an 18 wheeler semi-truck. If the customer provides a shipping address that is not accessible, any auxiliary charges incurred must be paid by the customer. The customer is responsible for knowing the dimensions of the products being ordered and to insure the delivery location is accessible. If a customer is unable to receive an item due to inaccessibility and it is returned, it will be considered a refusal to take delivery and will be subject to a partial refund according to the Returns and Cancellations Policy below.

Product Inspection:

We advise that you immediately unpack items upon receipt to inspect for any possible damage and to follow the directions posted on the product packaging. You must do this in the presence of the shipper and note any damage on the shipper’s paperwork. If any damage is present, you must also immediately contact us to make a report. Minor damage including small scratches and nicks may be present on the item and represent normal wear from product packaging and transit. This damage does not warrant refusal of delivery or a product return. Once a Bill of Lading is signed by the customer that game is considered received in good condition and a claim cannot be filed.

Drop-shipping and Consignment:

We reserve the right to furnish products, new and refurbished, from third parties and have them delivered directly from these sources. Consignment sellers have the right to remain anonymous and silent parties to the sale. Any attempt to contact these sources will result in a final sale with no warranty (as-is).

Prices:

Prices published by us or quoted by our representatives may be changed at any time without notice. Due to fluctuating market conditions, written quotations expire automatically 24 hours from the date issued and subject to change or termination with verbal or written notice during that period. All quotations and prices are subject to adjustment on account of new specifications, modifications, quantities, shipment methods or other terms and conditions which are not part of the original price quotation.

Pre Order Change Requests:

Any game that is pre-ordered will be fulfilled and shipped to the original address and name on the invoice. We cannot accommodate any change requests whether it is a shipping address or customer name change request. If a change request is made prior to the game shipping, we have the right to cancel the entire order and refund 100% to the original form of payment.

Returns and Cancellations:

We make arrangements to prepare items for shipment as soon as they are ordered. Therefore, orders must be cancelled in writing via email to [email protected] within 24 hours of purchase to receive a full refund. Cancellations and returns authorized by The Pinball Company, LLC will be subject to up to 25% restocking fees and the cost of shipping and return shipping. Refusal to take delivery of products will result in a refund of 50% of the purchase price, minus applicable shipping and storage costs.

Mobile Terms of Service:

The Pinball Company mobile message service (the “Service”) is operated by The Pinball Company (“The Pinball Company”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The Pinball Company’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Pinball Company through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Pinball Company. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18668277552 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Pinball Company mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18668277552 or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Exporting Games:

We only sell and ship games to the continental United States. Exporting games is not allowed and voids all warranties. The games we sell are programmed to only work in the United States.

Legal Fees:

We have the right to collect from purchasers all reasonable costs and expenses incurred in collection of any sums owed by Purchaser and we shall not be obligated to make any further deliveries to Purchaser. Such reasonable costs and expenses shall include, but not be limited to, reasonable attorney’s fees.

AGREEMENT TO TERMS:

The purchaser (Buyer) confirms that they have read, and agrees to, all terms, conditions and store policies listed in this document.

The Purchaser (Buyer) agrees that this agreement and all transactions hereunder, or any dispute or controversy arising out of, relating to, or in connection with any purchase, transaction, agreement, or its interpretation, with The Pinball Company, LLC shall be governed by the laws of the State of Missouri, County of Saint Louis, and agrees that in the event of Federal or State court litigation, all cases will be filed, conducted and heard within the State of Missouri, County of Saint Louis.